Returns Center

How it Works

Select the items to return

Get a refund confirmation

Send it off when you can

Common Returns Questions

Can I return a frame purchased at Amazon.com or at retail here? 

If you purchased your frame somewhere other than Auraframes.com, please follow the instructions of the retailer or website where you purchased it.

Is it easy to return items?

Yes! Once your return is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email.

How soon will I get my refund?

Once your items are inspected by Aura, you'll get your refund typically within 48 hours.

What items are returnable?

  • Items purchased in the last 45 days.

What items are non-refundable?

  • Items marked as final sale.
  • Free gifts or promotional items with retail value.
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