Select the items to return
How it Works
Get a refund confirmation
Send it off when you can
Common Returns Questions
Can I return a frame purchased at Amazon.com or at retail here?
If you purchased your frame somewhere other than Auraframes.com, please follow the instructions of the retailer or website where you purchased it.
Is it easy to return items?
Yes! Once your return is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email.
How soon will I get my refund?
Once your items are inspected by Aura, you'll get your refund typically within 48 hours.
What items are returnable?
- Items purchased in the last 50 days.
What items are non-refundable?
- Items marked as final sale.
- Free gifts or promotional items with retail value.